Your Privacy Our Priority

1. Introduction

This Privacy Policy ("Policy") is issued by mega566 ("we", "company" or "platform") and applies to all users who register an account, make a deposit, place bets or use any service offered on this website.

By using mega566 services, you agree that your personal information will be collected, processed and used as described in this Policy. If you do not agree with any part of this Policy, please stop using our services immediately.

We review and update this Policy from time to time. Any significant changes will be communicated to you by email or via a notice on this website before the changes take effect. The date of the most recent update appears at the top of this document.

2. Information We Collect

mega566 collects various types of information to enable us to provide you with a secure, legitimate and high-quality service:

a) Account Registration Information

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to verify age eligibility (21 and above)
• Email address and mobile phone number
• Account password (stored in hashed form — not readable)
• Current residential address

b) Financial and Payment Information

• E-wallet details (Touch 'n Go eWallet) and DuitNow information
• Records of deposit and withdrawal transactions
• Crypto wallet addresses where applicable (USDT, BTC, ETH)
• Payment history via FPX online banking

c) Technical and Usage Information

• IP address, device type, operating system and web browser
• Cookie data and session identifiers
• Game history — game type, bet amounts and results
• Login and logout time logs
• Records of interactions with the customer service team

d) Identity Verification Information (KYC)

• Copy of identity card (MyKad) or passport
• Proof of address (recent utility bill or bank statement)
• Information related to source of funds if required by the authorities

3. How We Use Your Information

The information we collect is used solely for legitimate purposes required for the operation of the mega566 platform:

• Creating and managing your user account
• Processing deposits, withdrawals and other financial transactions
• Verifying your identity (KYC) in line with international licensing requirements
• Detecting and preventing fraud, money laundering and suspicious activity
• Providing effective 24/7 customer support in Malay and English
• Sending technical notices, security updates and important account information
• Complying with legal obligations and regulatory requirements
• Analysing usage patterns to improve the overall user experience
• Sending marketing communications if you have consented to receive them

4. Sharing Information with Third Parties

mega566 does not sell or disclose your personal information to third parties except in the following situations:

• Payment Service Providers: Payment processors (including FPX, Touch 'n Go eWallet and DuitNow gateways) receive only the minimum information necessary to complete your transaction.
• Game Providers: Third-party game developers may receive session identifiers that are not directly identifiable, for technical game purposes.
• Regulatory Bodies and Authorities: We are obliged to disclose information lawfully requested by competent authorities, including financial crime prevention agencies.
• Identity Verification Services: Third-party KYC service providers we use are bound by strict confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition or asset sale, user information may be transferred as part of those assets, subject to prior notice being given to you.

All third parties that receive your data are contractually bound to process that data only for the specified purposes and in accordance with the security standards we set.

5. Use of Cookies

mega566 uses cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the basic functionality of our platform.

6. Data Retention Period

mega566 retains your personal information for as long as necessary to fulfil the original purpose of collection or in line with applicable legal requirements:

• Active account data is retained for as long as your account remains active
• Closed account data is retained for a minimum of 5 years thereafter for compliance and audit purposes
• Financial transaction records are retained in accordance with applicable anti-money laundering legislation
• Technical logs and usage data are retained for 12 months before being automatically deleted
• Customer service communication records are retained for 3 years

When the retention period ends, your data will be securely deleted or anonymised so it can no longer be linked back to you.

7. International Data Transfers

As a platform operating under international licensing, your data may be processed and stored on servers located outside Malaysia. In every case, we ensure that:

• The receiving country or entity has equivalent or higher data protection standards
• Appropriate data transfer agreements are in place and in effect
• All transfers are carried out using encrypted and secure channels

mega566 does not transfer your data to countries without adequate data protection without additional safeguard measures.

8. Data Security Measures

We apply various technical and organisational measures to protect your data:

• Data encryption during transmission using TLS/SSL protocols
• Data encryption at rest for sensitive information
• Two-factor authentication (2FA) available for all user accounts
• Security testing and technical audits conducted regularly
• Security awareness training for all staff who handle data
• A comprehensive incident response plan to address any possible data breach

9. Child Protection and Age Restriction

mega566 services are intended strictly for individuals aged 21 and above. We do not knowingly collect, store or process personal information from anyone below that age.

Every user who registers an account is required to verify their age. If we find that information has been provided by an underage individual, we will take steps to delete that data and close the relevant account immediately.

Parents or guardians who become aware that their dependent has registered an account on our platform are asked to contact our support team via 24/7 live chat for immediate action.

10. Links to Other Websites

The mega566 website may contain links to other websites that are not under our control. When you click those links and leave our website, our Privacy Policy no longer applies. We encourage you to review the privacy policy of every website you visit.

The inclusion of links to external websites does not mean that mega566 endorses, supports or is responsible for the content or privacy practices of those websites.

11. Changes to This Privacy Policy

mega566 reserves the right to amend or update this Privacy Policy at any time. Significant changes will be communicated through:

• A clear notice on the main page of our website
• An email to the email address registered to your account
• A notification in your account upon your next login

Continued use of mega566 services after the changes take effect constitutes your acceptance of the updated version of the Policy. The date of the most recent update is always shown at the top of this document.

12. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 in Malay and English through our platform
• Email: [email protected]

We are committed to responding to every privacy-related inquiry carefully and seriously. Our team will work to address your concerns before you make a complaint to the relevant authorities.